I bought a Cadbury’s Creme Egg Twisted bar the other day.

It was substandard.

So I wrote this letter.

Dear Lovely Cadbury’s Consumer Relations People

Whilst travelling to Bradford recently my partner and I decided to stop at a motorway service station to purchase some snack products for our journey. As I was in charge of the purchases I decided upon the following:

  • One 500ml bottle of Diet Coke
  • One 500ml bottle Dr Pepper
  • Two Cadbury’s Creme Egg Twisted bars

The choice of the Cadbury’s Creme Egg Twisted bars was obvious. Both my partner and I are big fans of your famous Cadbury’s Creme Eggs but given that we were in a car hurtling up the motorway I felt it prudent to enjoy the Cadbury’s Creme Egg experience in bar form.

Now, I have nothing against your Cadbury’s Creme Eggs, it’s just that they are a little difficult to eat sometimes and are a snack better suited to the home environment (on the sofa, in the lounge when watching Ashes To Ashes for example). Sorry, I digress; I’ll get to the point.

Upon biting in to her Cadbury’s Creme Egg Twisted bar my partner’s delight was obvious, the noises alone indicated enjoyment far above the norm! However it was a very different story when I bit into my bar, a very different story indeed.

It was solid!

That’s right solid. You can imagine my surprise when that happened. The enclosed picture was taken when I returned home.

Additionally I have retained the part of the bar that was left (it was a struggle to stop my partner from eating it I can tell you!) and enclose a small chunk (wrapped in cling film) for your forensic analysis. I can tell you this much though, it was definitely the same type of chocolate that you make your Cadbury’s Creme Eggs out of (delicious and tasty).

I would very dearly love to know exactly what happened in your Cadbury’s Creme Egg Twisted factory when this bar was being produced. Was it sabotage by a rival firm? A disgruntled former employee interfering with the fondant injector perhaps? Or could it have been an escaped experiment, the result of a secret project with a special black budget, set up to research new and innovative products? Who knows, all I know is I was shocked and a little disappointed.

I don’t like to talk about money but I fear given the current economic climate I must. I am obviously now out of pocket to the tune of approximately 65p, if you factor in my time and the cost of producing this letter it rises to a whopping £1.40.

I’m not going to claim damages for emotional distress though so don’t worry. I would settle out of court for the following:

An explanation of why my Cadbury’s Creme Egg Twisted bar was hewn from solid (solid!) chocolate

  • A trip for two around the Cadbury’s Creme Egg Twisted factory
  • One box of Cadbury’s Creme Egg Twisted bars
  • A signed photo of Trevor Bond (your Managing Director, he must have had a hand in this if it was a secret project?)

I await your response with baited breath.

Keep on trucking!


PS This little incident has in no way affected my view of your products, as I type I’m tucking in to a delicious bar of Cadbury’s Dairy Milk!

PPS My phone number, if you need to call me, is 07700 900 186.

PPPS If it was a secret project my discretion is assured. Please don’t send the heavies around, I have a weak ankle.

Not had a response yet…